Privacy Policy

This Privacy Policy explains how Unsaid Records collects, uses and protects personal information when you visit this website or contact us about audio services.

Unsaid Records is an online audio finishing studio run by Aurum Miles. If you have any questions about this Privacy Policy or your personal data, you can contact us at:

Email: [insert contact email]

1. Information we collect

When you use this website or contact Unsaid Records, we may collect the following information:

• Name
• Email address
• Artist, label or project name
• Information you submit through the contact form
• Service requested
• Track links, file links or project links that you choose to send
• Messages, notes, deadlines and budget information
• Technical information related to website use, if analytics or security tools are enabled

2. How we use your information

We use your information to:

• Respond to your enquiry
• Review your track, files or project links
• Recommend the right service
• Prepare quotes and project scopes
• Communicate about audio work, revisions and delivery
• Provide mixing, mastering, remastering, production, QC or related services
• Keep basic business and communication records
• Improve the website and service experience

3. Track links and project files

Please do not upload large audio files directly through the contact form unless a dedicated upload system is provided.

If you send streaming links, WeTransfer links, Google Drive links, Dropbox links or similar file links, those files remain subject to the privacy and storage rules of the platform you used to share them.

Unsaid Records will only use submitted links and files to review your request, prepare a quote, provide agreed services or communicate with you about the project.

4. Legal basis for processing

Depending on the situation, we process personal information because:

• It is necessary to respond to your enquiry or prepare a quote.
• It is necessary to provide a service you requested.
• It is necessary for legitimate business interests, such as keeping communication records, protecting the website and improving services.
• You have given consent, for example if you choose to subscribe to a mailing list in the future.

You may withdraw consent at any time where processing is based on consent.

5. Sharing your information

Unsaid Records does not sell your personal information.

Your information may be shared only where necessary with:

• Website hosting providers
• Email service providers
• Contact form or security tools
• Analytics providers, if enabled
• Cloud/file sharing platforms you choose to use
• Professional advisers, if required for accounting, legal or business reasons
• External audio, QC or AI-detection tools, only where relevant to the service and project review

We only share information where it is necessary for website operation, communication, service delivery, security, legal compliance or agreed project work.

6. International services and third-party platforms

Some third-party services may process data outside your country or outside the European Economic Area. Where this happens, those providers are responsible for their own privacy and data transfer practices.

If you send links through services such as Google Drive, Dropbox, WeTransfer, streaming platforms or similar tools, please check their privacy policies if you want to understand how they handle your data.

7. How long we keep information

We keep personal information only for as long as reasonably necessary.

• General enquiries may be kept for up to 24 months.
• Project communication and service records may be kept for up to 6 years where needed for business, tax, accounting, dispute or legal record purposes.
• Submitted file links may be deleted or become inaccessible earlier depending on the platform used to share them.

If you want your information removed earlier, contact us and we will review the request.

8. Cookies and analytics

This website may use essential cookies needed for the website to function.

If analytics, advertising pixels, embedded media, spam protection or similar tools are added later, this Privacy Policy should be updated and, where required, cookie consent should be requested before non-essential cookies are used.

Currently, this website should not use non-essential tracking unless it has been intentionally enabled.

9. Your rights

Depending on your location and applicable data protection law, you may have the right to:

• Request access to your personal data
• Ask for incorrect data to be corrected
• Ask for your data to be deleted
• Object to certain processing
• Ask for processing to be restricted
• Request a copy of your data
• Withdraw consent where processing is based on consent
• Complain to a data protection authority

To exercise your rights, contact us at:

Email: [insert contact email]

10. Security

Unsaid Records takes reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure.

However, no website, email system or file-sharing method is completely secure. Please avoid sending sensitive personal information unless it is necessary for the project.

11. Children

This website and its services are not intended for children. Please do not submit personal information if you are under the age required by your local law to use online services without parental consent.

12. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time. The latest version will be posted on this page with the updated date.